Waitress exam — pressure judgement + tablet handling
Choose what you’d actually do. Then complete the tablet exam.
W1. A table is angry and starts filming you during rush.
Choose…
Offer a free item instantly to calm them down.
Acknowledge once, give realistic time/options, politely ask not to film staff.
Threaten security immediately for filming.
Ignore them and only serve others.
W2. Customer says “no nuts” but friend says it’s just preference. You’re unsure.
Choose…
Treat as allergy risk: clarify with customer, mark as allergy if any doubt.
Assume preference and keep speed.
Let the friend decide for them.
Remove nuts yourself and send anyway.
W3. Customer claims their meal is wrong, but you read it back correctly earlier.
Choose…
Argue you read it back correctly so it’s not your problem.
Say it’s the kitchen’s fault and walk away.
Stay neutral, confirm what they want now, fix/log calmly, keep service moving.
Refuse and tell them to leave a review.
W4. Hot drink spill near buggy. Parent blames you loudly.
Choose…
Refund instantly and apologise repeatedly, no matter what happened.
Handle safety first (move risk/get help), then resolve complaint calmly.
Tell them it’s their responsibility and walk away.
Ignore it until later.
W5. You see staff touch phone then handle food without washing hands.
Choose…
Say nothing — not your job.
Quiet reminder to wash hands; escalate if repeated.
Call them out loudly in front of customers.
Tell customers not to eat.
W6. Customer asks you to change the price because “we know Virgil.”
Choose…
Do it once to avoid drama.
Say yes but keep it secret from everyone.
Decline politely, follow policy; offer manager review if needed.
Mock them publicly.
W7. Two customers argue loudly and disturb other tables.
Choose…
Tell them to stop or leave immediately, no discussion.
De-escalate, offer move/space, call manager/security if it continues.
Ignore it, customers will sort it out.
Defend one side and argue back.
W8. Customer says food is cold but they ate most of it.
Choose…
Full refund immediately without checking.
Accuse them of lying.
Apologise, check facts, apply recovery per policy; escalate if needed.
Do nothing.
W9. Split bill 7 ways during rush. You’re alone on the floor.
Choose…
Refuse because it’s rush.
Guess and split roughly to go faster.
Explain it may take a moment; prioritise accuracy; ask them to group payments if possible.
Tell them to sort it by bank transfer between themselves.
W10. Customer shares a medical detail loudly and others can hear.
Choose…
Repeat it back loudly so you’re sure.
Move closer/lower voice; confirm discreetly; share with kitchen only if needed.
Announce it loudly so kitchen hears clearly.
Ignore and send order normally.
W11. Large group leaves tiny tip or none. They are regulars.
Choose…
Thank them warmly anyway, clear efficiently, note privately for future, don’t confront.
Mention the low tip passively as they leave.
Reduce service next time they come in.
Complain loudly to manager while they’re still there.
W12. Customer complains about noise from another table’s kids. Parents are nearby.
Choose…
Apologise, offer to move the complaining customer if possible; handle discreetly.
Tell the parents to quiet their kids immediately.
Ignore it.
Comp a drink fast to shut it down.
W13. Angry customer + wrong order. Write exactly what you would say (word-for-word).
Minimum 60 characters.
W14. Allergy + kitchen mistake. Write the steps you would take in order.
Minimum 60 characters.
Tablet exam (Waitress) — 30 tables, notes, allergy, interrupt switch
You must complete all 3 stages. Time and sparks are recorded.
Stage: 1/3
Dishes: 0/0
Drinks: 0/0
Time: 0s
Sparks: 0
Not completed
Cashier checks
Complete coffee grid + POS exam. Then answer cashier situations.
Coffee check — GRID A1/A2
Coffee operation
Awaiting your hand.
Strikes: 0 / 3
Awaiting your hand.
Follow the instructions on the top.
POS exam: 3 stages
This is an exam. Follow the task on screen. Sparks and time are recorded.
Stage: 1/3
Dishes: 0/0
Drinks: 0/0
Time: 0s
Sparks: 0
Not completed
Stage
Table
Choose table…
Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20
Cashier situations
C1. Customer disputes the total and you suspect you missed an item. Choose… Recheck line-by-line, apologise for delay, correct calmly, explain clearly. Tell them the till is never wrong. Remove random items to calm them down. Argue until they pay.
C2. Friend asks for discount not on offer. Choose… No discount unless policy allows. Polite and firm. Give it and keep quiet. Give it once and tell them not to mention it. Embarrass them publicly.
C3. Queue is long and customer wants multiple changes. Choose… Confirm changes clearly, keep accuracy, steady pace. Rush and guess to go faster. Refuse all changes because queue. Let next customer cut in front.
C4. Till is short at end of day. Choose… Report immediately and help investigate honestly. Hide it and hope it fixes itself. Put your own money in without telling anyone. Blame a coworker without checking.
C5. Card terminal approved but POS shows unpaid and queue behind. Choose… Ask them to pay again to be safe. Hold line briefly, check transactions, don’t double-charge, call manager if needed. Mark it paid manually without checking. Tell them to leave and come back later.
C6. Refund requested: food correct, customer “just doesn’t like it.” Choose… Refund instantly no matter what. Explain policy, offer swap only if allowed, escalate if needed. Refuse and argue. Refund but hide it from manager.
C7. Parent demands adult portion for kids price. Choose… Agree to avoid conflict. Explain portion/pricing calmly, offer upgrade/add-ons. Blame kitchen publicly. Give it once and say “don’t tell anyone.”
C8. Coworker suggests “just balance” the till short so nobody gets blamed. Choose… Balance it so nobody gets blamed. Report immediately, document, do not “fix” it. Put your own cash in. Say nothing.