Maya’s Café – Terms of Service

Last updated: [insert date]

1. About Us

Maya’s Café is operated by Virgil Dobos, trading at Northfield Trade Centre, 727 Bristol Road South, Birmingham, United Kingdom (“we”, “our”, “us”).

2. Our Services

We provide freshly prepared food and beverages, a daily carvery service, seasonal promotions, takeaway orders, loyalty and VIP membership options, and event catering when arranged in advance.

3. Orders and Payments

Orders may be placed in person, through our on-site ordering system, or via our website where available. Payment is required at the time of ordering through our approved payment provider. Orders are not confirmed until payment is received. Prices are listed in GBP and may change without notice.

4. Cancellations, Changes & Refunds

Because food and drink are perishable, refunds are only offered where an order has been prepared incorrectly, cannot be fulfilled, or there is a significant issue with quality. Event or catering bookings may usually be cancelled up to 48 hours before the scheduled time unless stated otherwise on the booking form.

5. Allergies & Dietary Information

Please inform our staff of any allergies or dietary requirements before ordering. While every care is taken, all food may contain traces of common allergens and cross-contamination cannot be fully ruled out. Full allergen information is available on request.

6. Loyalty Card & VIP Membership

By registering for our loyalty or VIP services you agree that:

• Points and rewards have no cash value and cannot be exchanged for money.
• Points are earned only on qualifying purchases and may not be transferred.
• Benefits and discounts may change or be withdrawn at our discretion.
• Abuse of the programme may result in suspension or closure of an account.

7. Customer Reviews & Feedback

When you submit feedback or reviews, you grant us permission to display them (anonymised if requested). You confirm that the review reflects your honest experience. We reserve the right to remove offensive or inappropriate content.

8. Liability

To the fullest extent permitted by UK law, we are not responsible for any indirect, incidental, or consequential loss, or any loss caused by events outside our reasonable control. Nothing in these terms limits your rights under the Consumer Rights Act 2015.

9. Website Use & Intellectual Property

All menus, images, logos, and promotional materials on this site remain the property of Maya’s Café unless otherwise stated. You agree not to copy, reproduce, or distribute our content without permission, and not to use the website for fraudulent or unlawful activity.

10. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page and take effect immediately. Your continued use of our services indicates acceptance of the updated terms.

Maya’s Café – Privacy & Cookies Policy

Last updated: [insert date]

1. Who We Are

Maya’s Café is operated by Virgil Dobos at Northfield Trade Centre, Birmingham, United Kingdom. For any data queries, please contact us at [insert café email address].

2. What Data We Collect

We may collect:

• Name and contact details when you make an order, booking, or enquiry.
• Loyalty or VIP membership details and order history.
• Payment confirmations from our payment provider (we do not store card numbers).
• Technical data such as IP address, browser type, and device information for analytics and security.

3. How We Use Your Data

Data is used only to process orders, manage bookings and memberships, and improve our services. We do not sell your data. We may share limited data with:

• Our payment provider to process secure payments.
• Our website host and analytics tools to maintain performance and security.
• Law enforcement or authorities if required by law.

4. Cookies

Our website may use cookies to remember your preferences, keep you logged in to your account, and collect anonymous usage statistics. You can control or delete cookies through your browser settings, though some features of the site may not function correctly without them.

5. Your Rights

You have the right to access, correct, or request deletion of your personal data where legally permitted. You may also object to certain types of processing or request that marketing messages are stopped. To exercise these rights, please contact us using the email above.

6. Data Retention

We keep personal data only as long as necessary for business, accounting, or legal reasons. When data is no longer required it is deleted or anonymised securely.

7. Updates to This Policy

We may revise this Privacy & Cookies Policy from time to time. The latest version will always be available on this page. Continued use of our site or services after changes are posted indicates acceptance of the updated policy.